DSO 2016 | Comprehensive Analysis
Throughout the interviews many questions were intended to gauge how the respondents learn digital skills, what they wanted to learn about technology and how confident they were with their own smartphone skills. This page presents a snapshot of findings on these topics.
Respondents from the treatment group participated in several intervention workshops. This subgroup of respondents were asked additional questions about what they learned and shared from these workshops.
During the fourth interview session in July 2016, respondents were asked a couple of questions measuring their confidence in handling their smartphone. They were asked to rate how much they agreed with a statement relating to smartphone use.
Overall, there were some notable differences between the answers of the treatment group and the control group, as well as between those of female and male respondents.
This page deals with the question 'Has your income changed since the last visit?'.
Across the interviews, the respondents say that their income has changed between 15% and 26% of the time since the last visit. Interview 4 in August saw a dip across genders and the treatment group, but not for the control group.
This page deals with the following questions, as answered across all interviews:
Have you opened a new Social media account, since last time we visited you?
What is the status of your phone?
Have you had to buy/receive a new phone, apart from the one you had last time?
How many apps do you have on you phone?
This page deals with the following questions:
Which digital financial services have you been using since the last visit?
How often have you been using digital financial services since the last visit?
What is your total balance from DFS (excluding airtime)?
What would you like to learn about digital financial services since the last visit?