The Digital Skills Observatory looks at the impact of digital skills on the usage of Digital Financial Services. Testing various teaching and delivery methods, the study aims to understand the skills people need to develop confidence and agency with their smartphones. We focused on 150 first-time smartphone users between 18 and 35 years of age living in urban, peri-urban, and rural areas, that earn less than 5 USD per day.
New smartphone users in Kisumu, Kilifi, Mombasa, Nairobi, and Vihiga had regular contact with our research team throughout 2016. Using a Participatory Action Research model, periodic interview results drove iteration on 6 interventions—software and curriculum designed to boost digital skills. This iterative approach uncovered effective teaching methods for content, form-factor, and environment pertaining to smartphones.
Capacity-building, multi-disciplinary learning network
Digital skills workshops and software
Quantitative, ethnographic, & open
Participants were split into two groups, one of which experienced 2 types of interventions, workshops, and on-device prototypes. These interventions gave participants a blend of in-person, directed learning opportunities, and on-device, self-directed ones.
Jisort! Android Tutorial App Prototype
Exploring, Searching, and Downloading
Life, Business, Gambling, & Gender
Leveraging your Smartphone